They used Earthlink when they were called Sprint, but the system was the same. The hardware was their concern and they owned everything up to the wireless router.
There is only one cable company and the phone company. Their pricing is magically within a dime a month of each other. No competition as that’s bad for the corporate coffers.
There’s not much to go bad in modem if there isn’t a lightning strike nearby, so it was probably a switching problem.
]]>Anyway, I am very pleased with the service from cable (so far). You don’t hear that too often. It’s faster and a few dollars a month cheaper. We have two cable companies in my town, so there is actual price competition. Amazing. I’m still not too sure how that happened.
]]>Satellite is the only alternative to DSL for a relatively consistent connection which is necessary for me to do my work.
]]>Connection to other numbers is obviously a network problem, not a wiring problem. It sounds like a bad entry in the equivalent of the DNS for the phone system, i.e. the telephone number is assigned to the wrong circuit in one of the database servers (we had two in our PBX system in Rochester, that I updated). The other possibility is an intermittent problem on the switching.
Face it, the stuff in the house is almost always pass/fail. You can’t re-route from your house beyond call forwarding, and call forwarding doesn’t affect DSL.
The one good thing I can say about Embarq is that they use network techs for DSL support, and they know the entire network, not just the modem.
]]>Kryten the actual people at the end of maze know what they’re doing, and are familiar with their equipment as well as the major equipment that people may add, like wireless routers. They are also located in the US, at Orlando, and speak English as a first language. The guy I was talking to this morning was a bit annoyed to discover that network engineering wasn’t aware that there was a problem, and spent the beginning of the call getting a work order filed to fix the box. He threw in the new modem because they are making some changes that will alter how the system works, and no one is sure if the older modems will handle the changes. It’s supposed to be faster, but he wouldn’t make any promises.
]]>BTW, I thought that in the USA, *Customer Service* something only Commie’s and Terrorists did? LOL REAL American Companies don’t need no stinkin customer service! Sheesh… Next you’ll all be wanting free healthcare or something!
Sorry (kinda)… couldn’t resist! 😀
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