To: ‘The Phone Company’
From: PO’ed Customer
Re: Spelling out support web site addresses while customers are on hold
It’s real simple, you miserable cretins, if I could get on the Internet, I wouldn’t be calling your support number and waiting for ‘the next available technician’!
Is that concept too much for you to handle?
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7 comments
LOL! Compost does the same thing with my cable Internet. Luckily I have my backup Internet (tethering to my iPhone) to go to their web site and note that yes, my address is on their outage list :).
– Badtux the Serviced Penguin
(Serviced like by a stallion if I were a mare, that is).
They are the bloody Phone Company. They have my number and could robo-call and tell me there is a problem, and then call again when it’s fixed. The concept is called ‘customer service’, but they are too busy ‘servicing’ their customers to bother.
I’ve been involved in some ‘XMas related program activities’ for my Mother, and really didn’t need the additional aggravation today.
Yeah, I think that kinda crap is a true universal constant! I was watching an interview with Robin Williams last knight (he’s here promoting his latest movie) where he took a nice (and accurate) shot at Republicans (essentially saying that Republicans prove the lack of intelligent life on Earth).
OT: So, finally moved. The past week or two has been hell, but it’s improving. Don’t have Internet yet, soon hopefully.
Here’s the current modification of an old funny doing the rounds here:
Well… It made me laugh, then shake my head in misery at the probably accuracy of it! *SIGH* 😉
Hang in there, you are near the finish. at least for a while.
As for the joke, I’m have a hard time believing that Howard wouldn’t have been the first person to claim a parachute, but the way she keeps seizing defeat from the jaws of victory on too many issues, makes the Gillard mistake believable. She would have been better off flipping a coin, as she would have won half the time instead of her current record. They would have all died if they were waiting for Obama to make a decision.
I looked at my phone company’s website, and sure enough, there was a page with directions for reporting outages online…
Major “Huh?” Factor.
In fairness to The Phone Company, a couple of months ago I did have an incident in which my telephone was defunct but the DSL connection worked. It turned out to be water in a junction box about two blocks from here. (Flooding is a common affliction in these parts.)
So if friends phoning me during the outage thought I sounded a little short…
<gdrvvf />
I have reported telephone problems on-line because the DSL and phone lines are separate twisted pairs, but reporting DSL problems on the ‘Net, especially having the name of The Phone Company spelled out for you, just doesn’t work.
In the case of the Cable Company system, you are screwed, because everything runs over the same coax, and when it’s down, not only doesn’t your phone work, their phones don’t work. That happened a couple of weeks ago, and they were totally in the dark until a customer drove to an office to tell them about it.