Kafka – Day 2
About that ‘huge bureaucracy’ that the people keep saying the VA has – WRONG! While the number of people applying for benefits keep growning, the size of the VA is not keeping pace. The VA is remaining static while the need grows, so it isn’t surprising that there are long wait times.
The one bright spot for today is that the VA Benefits center doesn’t waste your time with holding. They tell you to call again later, or wait until after normal working hours to call and schedule a callback.
They are still pushing their impossible to use website which I already know doesn’t have the information I need. All I want to know is what I have to send to them concerning my Mother’s death, and what address I use. If I get the number of any forms required, I can do a search to find the PDFs. You need the numbers because the titles of the forms are usually worthless. I also need the procedure for returning an over-payment. Apparently credit unions know how to do it, but commercial banks don’t.
The VA’s “huge bureaucracy” only has one benefits center, so everything has to be done by mail.
May 29, 2014 5 Comments
